Contact us | Customer Care | The Case for Cloud 9 | Webmail
Home

How DSL Gets Installed

  1. How does the installation process work if I don't currently have DSL?

    There are two steps to having DSL service activated. The first involves Verizon putting DSL service on your phone line. This is done from Verizon's central office, and does not require anyone to come to your location. In the central office, Verizon will split your phone line in two -- one end remains at the switch (which processes telephone calls), and the other end is connected to the DSL termination point (DSLAM). Verizon then configures the DSLAM for the speed of service you've ordered, and points your phone line to Cloud 9's network. This process normally is completed in about a week.

    The second step is up to you, and involves installing your DSL hardware. This involves plugging the DSL hardware into your computer and your phone line. If you have telephones or fax machines on the phone line that is using DSL, you will need to plug a tiny device called a microfilter into each jack, and then plug in the phone or fax. Cloud 9 will provide microfilters with your equipment.

    If you are only going to use DSL on your phone line and will not use it for voice calls or faxes, you do not need to install any microfilters.

  2. What happens when I switch my DSL service to Cloud 9 from another ISP?
    When switching ISPs, both the central office wiring and user's DSL hardware is already in place. Within 24 business hours of receiving the ISP switch request from Cloud 9, they will reconfigure the DSLAM so the line points to Cloud 9's network. If you change the speed of service you have when moving to Cloud 9, this speed change will happen at the same time.

    In advance of the switch taking place, we'll provide you with the new settings you'll need to get your DSL hardware updated. In most cases, we can help you to make these changes. If you aren't able to use your current DSL hardware for some reason, let us know when placing your order -- we'll ship you new hardware and once you've received it, will then do the ISP switch. This will prevent downtime for your Internet connection.