On-site IP PBX

PBXact runs on standard computer hardware (or in a virtual machine) in your office, and can utilize any combination of analog (POTS), digital (PRI), or IP (SIP) phone service. 

As well as the usual PBX features, PBXact adds call recording (on-demand or always-on), detailed reporting, voice recognition for auto-attendant menus and the employee directory, find-me/follow-me, automated outbound message delivery (robodialing), and inbound and outbound faxing. 

Over 150 different SIP phones and devices from a variety of manufacturers, including (intercoms and overhead paging speakers), can be automatically configured with PBXact. 

When your PBXact system is used with Aastra SIP phones, you'll get some extra benefits.  From your phone, you'll have easy, menu-driven access to visual voicemail, conference room, call parking, and call queue management.  There's no need to memorize feature codes or use your computer's web browser.

XactView runs on your Windows, Mac, or Linux system and lets you see who else in your office is on the phone, dial your phone from your computer, review who is waiting in a queue, and transfer calls via drag-and-drop.  There's also a built-in Jabber client for instant messaging, or you can use your own like Adium or Apple OS X Messages.

All of the configuration, reporting, and call recordings are available through PBXact's web-based administration suite.  Automatic system backups can be sent to PBXact's secure off-site backup, so in the event of a hardware failure, you can be up and running again quickly, without losing data.

In case you're wondering, we use PBXact with our inbound phone service on a Verizon Business PRI, and outbound phone service from Vitelity.  Everyone has an Aastra 6737i at their desk, and the Bria softphone running on an iPhone or iPod Touch for a portable office phone (which works when you're out of the office too, so you're almost never really out of the office).

 

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